Technical Support Enquiries

Please read our support policy below, then complete the form. We aim to reply to all technical enquiries within 1 business day (Monday-Friday, UK time). Complex queries may take slightly longer depending on investigation required or demand.

New Products (Within 12 Months of Purchase)

• For Tuner Purchases: We recommend your tuner is your first point of contact for the most expert help.

• For Direct or Retailer Purchases: Please contact us directly using the form below.

• Support focuses on the correct installation and configuration of your Omex product, ready for final tuning.

• The service is for resolving specific technical questions based on the official manual.

• This support assumes a foundational knowledge of vehicle wiring, mechanics, and PCs.

Specialist & Advanced Tasks

For some tasks, we recommend hiring a professional engine tuner. This includes:

• Engine calibration / tuning

• Diagnosing non-Omex hardware

• In-depth training on tuning principles

• Track data analysis

Second-hand or Products Older than 12 Months

• To support the longevity of our products, we offer a paid service.

• So you only pay for the support you need, we first provide our support, then you pay when support has completed.

• Our engineers will provide a running total of the support's value, At the conclusion of our support, you can make a payment using the secure link provided.

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