Engine Management Support
This page is for post-purchase product support, if you need pre-purchase support 'click here'
Thank you for choosing Omex products. Since our inception over 25 years ago we have gained a truly enviable reputation for reliability, with many of our first products still in active use and supported by our current PC software. As such, we often get asked for technical support, which we are more than happy to offer.
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Check the downloads section. Instruction manuals are available. Answers to most questions can be found there.
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Ask your supplier. They are often marque specialists with a lifetime’s worth of knowledge of particular vehicles that the Omex factory, handling all vehicles, can never match.
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Book in with your tuner. They have the necessary experience and all the right tools to quickly diagnose faults and fix them.
Downloads
Legacy Products
Often referred to as “Omex 3” due to the label.
Due to their age these products are no longer supported by Omex, but the instruction manuals are still available below. The instruction manuals refer to an old version of Omex PC software, MAP3000, but these products are compatible with the current MAP4000 PC software. The newer software layout is slightly different but all naming is consistent between software versions.
How to identify your product; Your ECU will have a serial number label on it, the second group of numbers in the serial number is the ECU type.
Option 2: Request a Custom Calibration
Submit your engine details and we’ll create a custom file.
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Free for new ECU purchases (just include your ECU serial number)
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£15–£40 (typical) for older or secondhand ECUs. Price depends on complexity and we’ll review your submission and confirm the cost before proceeding.
Contact Technical Support
For factory technical support please filled out the below form;
If the answer to your question can be found in the instruction manuals please do not be offended if we direct you to them. Our aim is to provide quality support to everyone who needs it, so we need to be as efficient as possible
If you still require assistance after reading the relevant section then please email back and we will give further support.
Why a Contact Form?
Efficiency = speed. Not just in race vehicles, but in everything we do. The more efficient we are, the faster we can help people, and so the more people we can help. Starting our conversation on an electronic form enables many efficiencies further down the line. It’s faster, for everyone.
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Omex products often have computer files associated that can only be shared by email.
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Omex products often include wiring which is extremely difficult to describe by telephone but very easy to describe by a diagram.
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Keeping support on emails makes it searchable and accessible for your future support. Our support engineers help tens of customers every day and could not possibly remember every telephone call, but they can easily search emails to find your previous support.
Attachments
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ECU calibration should be included where appropriate
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If photographs are being sent, keep the number of images and the image resolution to a minimum
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If video is being sent please upload to a cloud storage location and send us the link. Do NOT send the video file directly.